Our Commitment to Responsible Gaming
At Ontavuck: Celestine Mirage casino hotel, we are committed to promoting responsible gaming and providing a safe, entertaining environment for all our guests.
Our Principles
- Gaming should always be for entertainment
- Never gamble with money you can't afford to lose
- Set time and money limits before playing
- Balance gaming with other activities
- Gaming should not interfere with daily responsibilities
Self-Exclusion Program
Our casino hotel offers a comprehensive self-exclusion program that allows guests to voluntarily ban themselves from gaming activities. Options include:
- 6-month exclusion
- 1-year exclusion
- 5-year exclusion
- Lifetime exclusion
Responsible Gaming Tools
- Deposit limits
- Time management alerts
- Reality check reminders
- Activity statements
- Cool-off periods
Staff Training
Our casino hotel staff undergoes comprehensive training to:
- Recognize signs of problem gambling
- Provide information about available help
- Handle self-exclusion requests
- Enforce responsible gaming policies
Warning Signs
Be aware of these potential signs of problem gambling:
- Gambling with money needed for essentials
- Increasing time spent gaming
- Chasing losses
- Neglecting work or family obligations
- Borrowing money to gamble
- Lying about gambling activities
Support Resources
Help is available 24/7:
- National Problem Gambling Helpline: 1-800-522-4700
- Gamblers Anonymous: www.gamblersanonymous.org
- On-site counseling services
- Responsible Gaming Information Center
Contact Our Responsible Gaming Team
For assistance with responsible gaming programs or concerns:
Responsible Gaming OfficeOntavuck: Celestine Mirage
Cloud City Airspace
Email: [email protected]
24/7 Helpline: 1-800-555-1240