Responsible Gaming

Our Commitment to Responsible Gaming

At Ontavuck: Celestine Mirage casino hotel, we are committed to promoting responsible gaming and providing a safe, entertaining environment for all our guests.

Our Principles

  • Gaming should always be for entertainment
  • Never gamble with money you can't afford to lose
  • Set time and money limits before playing
  • Balance gaming with other activities
  • Gaming should not interfere with daily responsibilities

Self-Exclusion Program

Our casino hotel offers a comprehensive self-exclusion program that allows guests to voluntarily ban themselves from gaming activities. Options include:

  • 6-month exclusion
  • 1-year exclusion
  • 5-year exclusion
  • Lifetime exclusion

Responsible Gaming Tools

  • Deposit limits
  • Time management alerts
  • Reality check reminders
  • Activity statements
  • Cool-off periods

Staff Training

Our casino hotel staff undergoes comprehensive training to:

  • Recognize signs of problem gambling
  • Provide information about available help
  • Handle self-exclusion requests
  • Enforce responsible gaming policies

Warning Signs

Be aware of these potential signs of problem gambling:

  • Gambling with money needed for essentials
  • Increasing time spent gaming
  • Chasing losses
  • Neglecting work or family obligations
  • Borrowing money to gamble
  • Lying about gambling activities

Support Resources

Help is available 24/7:

  • National Problem Gambling Helpline: 1-800-522-4700
  • Gamblers Anonymous: www.gamblersanonymous.org
  • On-site counseling services
  • Responsible Gaming Information Center

Contact Our Responsible Gaming Team

For assistance with responsible gaming programs or concerns:

Responsible Gaming Office
Ontavuck: Celestine Mirage
Cloud City Airspace
Email: [email protected]
24/7 Helpline: 1-800-555-1240