Introduction

At Ontavuck: Celestine Mirage casino hotel, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you visit our casino hotel, use our services, or interact with our website.

Information We Collect

• Personal identification information (name, email address, phone number)
• Billing and payment information
• Gaming preferences and history
• Room preferences and stay history
• Loyalty program participation data
• Security and surveillance footage
• Website usage data and cookies

How We Use Your Information

• Process your reservations and transactions
• Provide personalized gaming experiences
• Enhance our casino hotel services
• Send promotional communications (with your consent)
• Maintain security and prevent fraud
• Comply with legal obligations

Data Security

We implement advanced security measures to protect your information, including:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security audits
• Staff training on data protection
• Access controls and authentication

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with supervisory authorities

Contact Us

For privacy-related inquiries, please contact our Data Protection Officer: